We'd worked together for a year introducing IT service management (ITSM) disciplines to an organisation that fit with the book's definition of a small organisation, yet few of the challenges we'd faced were even considered. It seemed highly theoretical and borne of someone spotting a publishing gap rather than trying to address a genuine problem. How can the quart of ITIL be accommodated when your IT department is the size of a pint pot?
This blog is a collection of my thoughts, ideas and experiences in approaching ITSM for smaller IT organisations. I'll qualify 'small' where necessary but I don't want to over-define it - after all, you're reading this because you consider your IT department to be small and a team of configuration analysts probably isn't a luxury you're entertaining.
I don't have all the answers, but hopefully over time your ideas and mine will compile into something more useful to those people facing similar challenges.